Return Policy - Satisfaction Guaranteed!
Every item we sell is backed by our 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange your item within 30 days of purchase.
- › All items require a Return Authorization Number (Provided by a Customer Service Representative) and must be in like-new condition in their original packaging for the return process to be completed.
- › Special Order items may only be returned in the case of a manufacturer's defect. For assistance and warranty information, please contact our Customer Service Team at 1-888-444-9994.
- › Please allow up to 30 days for electrical & electronic items to be credited or exchanged.
- › Buggies Unlimited is not liable for additional labor expenses that occur as the result of an incorrect or defective part.
How To Return an Item
- Please call our Customer Service Team at 1-888-444-9994 Monday - Thursday 8am to 5pm, Friday 8:30am - 5pm EST to request a Return Authorization Number.
- Securely pack the items to be returned, and clearly write the Return Authorization Number on the outside of the box.
- Please ship the item back to the address provided by the Customer Service Representative. If you are returning an item due to shipping damage, a manufacturer's defect, or the item received is not what was ordered, a pre-paid shipping label will be provided.
- Once we have received and inspected your item, a refund or exchange (as requested) will be processed for all eligible returned items. We strive to process all returns within 5 business days, however during exceptionally busy periods this timeframe may increase slightly.